Your account

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Thank you for becoming a xotHost.com customer. Here we explain the meaning of the different account names that you have with us:

Contents

VPS Accounts

On the first email you get from our technical team regarding the delivery of your VPS you will get three different account names:

Your xotHost.com website account

This account is created either by you when you visit the xotHost.com website, or it you are asked to create it once you purchase one of your services with us. This account is related to all your activity on our website and it is useful for the following:

  • Administer and verify the status of your orders.
  • Use the Contact form with your username and email address preloaded.
  • Have access to the "Client Area" link where you can:
    • Submit a new Support ticket.
    • Check and edit your old support tickets.
    • Access the "Renew VPS" link for your service renewals.
    • Acess an link that takes you to your Proxmox Control Panel where you can manage your VPS.

Your Control Panel Access Account

This account is given to you by our staff when you purchase the first service with us and it is used to access all your services throughout your relationship with xotHost.com. From there you can:

  • Access your administration panel for your services.
  • Check your VPS details such as IP address, netmask, gateway and DNS settings
  • Check your VPS expiry date.
  • See bandwidth, CPU, RAM and IO usage.
  • Access your VPS Secure VNC viewer where you can:
    • Turn on or off your VPS.
    • Reboot your VPS.
    • Access the "BIOS" of the VPS, where you can ask for an ISO image (inserted in the virtual CD ROM by our staff after requesting it via support ticket), so you can install your own Operating System.
    • Edit, modify or fix any issue with the bootloader such as GRUB.

Your Linux or FreeBSD username

This is the user that is requested by you when you make your order and it is an ordinary Linux or FreeBSD user. You administer this user and you can grant any permission you wish as an administrator of your own VPS.

The Linux or FreeBSD root user

Also called the "superuser", it has total control of anything that happens inside your VPS. Please note that Ubuntu has the root user disabled by default and the administrative tasks are done by the user with the sudo command.

About the passwords you get

  • Your xotHost.com password is reset by you either when you create your account or when you are asked to create that account during your order.

The other passwords are given to you by our technical staff when you get your VPS. This includes:

  • Your Control Panel user and password:
    • Username is taken normally from the first word on your email address.
    • Password is a secure password randomly chosen by our systems to you.
  • Your VPS username and root password:
    • Your username is created on your Linux or FreeBSD account.
    • Password is a secure password randomly chosen by our systems to you.

Dedicated Servers Accounts

On the first email you get from our technical team regarding the delivery of your Dedicated Server you will get three different account names:

Your xotHost.com website account

This account is created either by you when you visit the xotHost.com website, or it you are asked to create it once you purchase one of your services with us. This account is related to all your activity on our website and it is useful for the following:

  • Administer and verify the status of your orders.
  • Use the Contact form with your username and email address preloaded.
  • Have access to the "Clein Area" link where you can:
    • Submit a new Support ticket.
    • Check and edit your old support tickets.

Your Linux or FreeBSD username

This is the user that is requested by you when you make your order and it is an ordinary Linux or FreeBSD user. You administer this user and you can grant any permission you wish as an administrator of your own Dedicated Server.

The Linux or FreeBSD root user

Also called the "superuser", it has total control of anything that happens inside your Dedicated Server. Please note that Ubuntu has the root user disabled by default and the administrative tasks are done by the user with the sudo command.

About the passwords you get

  • Your xotHost.com password is reset by you either when you create your account or when you are asked to create that account during your order.

The other passwords are given to you by our technical staff when you get your VPS. This includes:

  • Your Dedicated Server username and root password:
    • Your username is created on your Linux or FreeBSD account.
    • Password is a secure password randomly chosen by our systems to you.

Why all those passwords

We want to add an extra layer of security for your benefit. If one of your passwords is compromised, the others are still secure.

Change your Password!

The first thing you have to do when you get your VPS is change your Control Panel and your VPS user and root passwords. That will make you the only one who knows it. The password you get from us is transmitted securily by email, but still the best action is to change it immediately, and thats what we expect you to do.


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